What does managed hosting and monitoring cover?
Everything it takes to keep a web application or an automation running after launch. We host it on dedicated accounts we manage, watch it with uptime monitoring, and take nightly backups to storage you own. Security patches are applied as part of the plan, and the libraries the application depends on are monitored, so a known problem in one of them is dealt with before it becomes your problem.
Every plan also includes a set number of hours each month for updates and small changes: a new field on a form, another column on a report, new wording on a screen. One plan covers every application and automation we run for you, so you get one predictable bill instead of a hosting invoice, a monitoring subscription and an hourly rate for every small request.
Who is managed hosting for?
Every business running software we built. Each web application and automation we ship launches already hosted, monitored and backed up, and the plan keeps it that way for as long as you use it. Hosting and service costs are on us during the build. After launch they roll into the monthly plan.
It suits owners who want the software to keep working without hiring someone to watch it. Our clients are contractors and field crews, property and hospitality operators, practices and service businesses. They do not want to think about servers, certificates or backups. They want the application up in the morning, the data safe, and someone to call who already knows how it was built.
How fast do you respond when something goes wrong?
If the application is down for everyone, we respond within an hour between 6 AM and 10 PM Eastern, seven days a week. Issues that come in overnight are handled by 7 AM. Uptime alerts go out around the clock, so we usually know about a problem before your staff do.
Automations are watched the same way. Every integration we ship has an automated test that runs on a schedule against the real systems and alerts us the first time it fails. When a vendor changes their API, the test catches it, and the fix goes through the same five gates as any other change before it reaches you.
What does managed hosting cost?
Plans start at $600 a month. Each plan is sized to the application rather than billed by the hour. A focused internal tool needs less looking after than a customer portal with payments, roles and an accounting connection, and the price reflects that. Plans run month to month, so there is no long contract to sign.
The plan covers hosting, uptime monitoring, nightly backups, security patching, dependency monitoring and the monthly hours for updates and small changes. We show you the monthly cost before you sign for the build, so the running cost is part of the decision from the start. Subscriptions to tools you already use, like your CRM or accounting software, stay on your own accounts.
Who owns the code, the data and the backups?
You do. The code lives in a GitHub organization you own from day one, and the nightly backups go to storage you own, so a copy of your data sits in your name every morning. Data is encrypted in transit and at rest, and access is by role.
We run the hosting on dedicated accounts we manage, so patches, monitoring and backups happen without you holding the keys to every service. If you ever want the hosting in your own name, we move it within 30 days of asking, and another developer could pick up the code the same week. You stay with us because the application works, never because you are locked in.
How do updates and small changes work?
Small changes come out of the hours included in your plan each month, so a quick fix or a wording change does not need a new quote. Bug fixes for anything that does not match the approved spec never touch those hours. Every web application includes 90 days of bug fixes after launch, and every automation includes 30.
Larger pieces of work, such as a new module or another integration, go through the same five gates as the first release. A written spec, the build, automated tests, an independent review and a sign-off by our founder. Each one gets its own fixed price, quoted before any work starts, so the monthly plan stays predictable.